Returns Management

Your valuable customers do not only benefit from fast delivery or a low selling price. Return processing is a crucial part in the fulfillment process that can achieve high customer satisfaction. A customer does not simply return a package back to the seller. The expectation of the product was not what the customer hoped for, which means that negative emotions are more likely to play a role. The product is disappointing or defective. Whatever the cause, the customer wants to handle the return process quickly and get his money back. By offering a simple and clear return, negative emotions can be turned into positive ones. It is important to be aware of this as an entrepreneur. After all, you would like to see this customer again in the future for a subsequent purchase.

We use fully automated return processes and maintain complete transparency for you to make sure the return procedure goes well. As a result, the possibility of errors is reduced, and you are constantly aware of the total number of returns. Our procedure is as follows:

1. We receive the package back in our warehouse.
2. Status of returned order is being checked and RMA created.
3. Notifications and pictures of returned package/items to the seller
4. The returned items will be registered, controlled and processed in our system.
5. Reporting to seller, so the credit can be settled
6. Stock in our warehouse will be updated

Any incoming return package will be properly inspected by our warehouse staff, who can then determine whether the item needs to be packed and replenished. By using this strategy, you can promptly complete the financial settlement and ensure that the consumer doesn’t have to wait long for a response and refund. Processing returns is a step in our fulfillment process. When you outsource your return processing to Shipbloc, returns are processed quickly in the same day of receiving, allowing products to return to the stock right away.

To handle all returns more efficiently, we are using a well-organized reverse logistics system. Our Return Portal offers real-time updates to let you know about all return information, based on a Return Material Authorization (RMA). It also generates return labels for tracking and delivery and shows returns analytics.

Outsource your return handling to Shipbloc warehousing!